Thank you, Wells Fargo, for hiring Zachary. I just about melted when I drove up to deposit my check and Zachary, in all his gentlemanly French accent-self said, "Hello, Madame, and welcome to Wells Fargo. What may I do for you this morning?" I sat a little taller in my dirty, white minivan as I explained that I was merely there to deposit my check. I wished I had some special request, just for Zachary, to keep him talking, because his voice was exceptionally "swoon-worthy." Isn't it funny how the way people address us can make us feel A) important, valued, or B) like garbage? How we speak to others is powerful. We can choose to uplift or tear down. It's totally our choice. Speak gently. That's what I learned from Zachary.